Unsettled Admissions Associate Position Full-Time / Part Time PositionsLocation: Remote, GMT or Western Hemisphere preferred.
Always dreamed of inspiring others to explore the world through experiences that challenge and inspire them? Are you the kind of person whose energy, excitement, and passion for embracing the unknown is both genuine and contagious? Do you love connecting people to their passions, and possess the unique ability to talk with and genuinely relate to almost anyone?
If this sounds like you, then read on. Unsettled is hiring for an Admissions Associate to speak with and onboard applicants for Unsettled’s values-driven experiences that operate around the world.
WHAT IS UNSETTLED?
Unsettled is a community for those who embrace the unknown and value meaningful human connection. Who believe that feeling a little bit "unsettled" is a positive impulse for change, innovation, and exploration.
We curate experiences for those who seek to take their work, life, and adventures beyond traditional borders in some of the world’s most inspiring destinations. These retreats are designed for entrepreneurs, creatives, and independent workers who thrive in movement, and for those who are going through intentional transitions in life.
From Bali to Buenos Aires, Medellin to Cape Town, we provide participants with everything needed to be connected, comfortable, and collaborative -- a private room, coworking space, a local host, and an immersive community experience that challenges participants to live fully and freely.
POSITION OVERVIEW & RESPONSIBILITIES
The Admission Associate is the first and primary point of contact for our applications from all over the world, and he or she will be responsible for thoroughly vetting each applicant, explaining the Unsettled experience clearly, assisting them in determining if Unsettled is a good fit for them, answering questions, setting expectations around what Unsettled does and does not curate, providing valuable insight, and following through diligently on next steps.
In short, we are searching for a master communicator who enjoys speaking to people and has an internal engine that drives them to follow through and get work done. The Admissions Associate workflow and responsibilities will include but not be limited to:
• Hosting 30-40 calls with Unsettled applicants per week, to start.• Managing the progression of each conversation and keeping our CRM up to date.• Maintaining excellence and professionalism on each call.• Being knowledgeable, energetic and versatile enough to excite our applicants to sign up.• Initiating calls on time, with reliable wifi and in a quiet setting.• Answer questions honestly, set expectations realistically, while exciting the applicant to join us.• Determining which applicants are a fit or not and responding appropriately.• Being a resource to applicants post-interview who may have questions or concerns via email.• Weekly reviews with our Head of Admissions and regular communications with other team members.
On a typical day, an Admissions Associate can expect to take about 8-10 calls per day plus some administrative work which will equal anywhere between 4-6 hours per day.
WHO ARE WE LOOKING FOR?This isn’t just another 9-5 sales job. We’re looking for someone whose life experience, values, and ethos fit the Unsettled mold.
You bring a natural sense of excitement.You know how to use energy and excitement to get people on board. You’re the person who’s always convincing your friends to join on your next crazy adventure...and they do it.
You know how to guide a conversation:You have experience in sales, interviewing, or admissions, and know how to guide conversations down the path to your desired outcome. You know how to speak confidently at the right moments, but more importantly you know how to listen and respond accordingly.
You can communicate efficiently while being friendly:Efficient communications is a major part of this position. You will be in contact with our applicants daily. This will require diligent follow-up, fast replies, and strong expectations setting. At the same time, you’ll have to be conversational, authentic, and friendly while you do this. You'll have to be your true self, consulting the applicant and instilling their confidence in Unsettled all at the same time.
You are highly organized:Organization and diligence is key in order to function well within our admissions team. Each member of our team manages their own applicants and success. You’ll be expected to take a certain amount of calls per week and be held to a high standard for closing deals.
You will need to be comfortable with regular CRM updates, diligent in your follow up with clients, and consistent on moving your leads through our pipeline. Our team relies on highly organized team members to contribute within our system, and on time, so that the entire team functions effectively. There is no room for weak links on this team.
You are a constant learner:You are constantly learning and open to tweaking or redeveloping your pitch. You love getting feedback, you take it gracefully and are eager to implement new methods to maximize your success.
• 2+ years in sales, admissions, or a customer service related position• Life/work experience that relates to the Unsettled lifestyle, values, and philosophy• A demonstrated understanding of the Unsettled community and our experiences• Native/fluent spoken and written English • Ability to work remotely with your own equipment (laptop, Skype, video chat capabilities)
After an initial period of training, there will be a 45 day evaluation period of performance and growth opportunities. Compensation for this position will be a combination of base salary and commission per deal closed. Travel benefits are possible perks. The position is a remote position, however we require someone based in the western hemisphere (EST + / - 4 hours) or GMT.
HOW TO APPLY
To apply, please email a CV and cover letter answering the following three questions to firstname.lastname@example.org:(1) Why do you believe Unsettled experiences need to exist in the world?(2) What is the closes thing you’ve experienced to an Unsettled retreat, and how did it change you?(3) Give us an honest personal assessment. What are your qualities that will make you succeed at this role?